PLEASE NOTE:  The following process has been implemented by our community, however, to mitigate the spread of the Corona Virus, NO WALK-INS WILL BE ACCEPTED until further notice.  For those at risk of or experiencing homelessness, please call 2-1-1 Texas Information Referral Hotline.

Coordinated Assessment System

Location A: El Paso Library, 501 N. Oregon

Hours of operation: Monday – Thursday, 10:00 AM – 7:00 PM

Friday 9:00 AM – 6:00 PM (walk-ins 11:00 – 6:00 PM)

Location B: City of El Paso Department of Public Health, 5115 El Paso Drive

Hours of operation: Monday – Friday, 8:00 AM – 5:00 PM

Location C: El Paso County, 6314 Delta

Hours of operation: Monday – Friday, 8:00 AM – 5:00 PM

Hotline:  2-1-1

M-F 8:00 a.m. – 5:00 p.m.

Coordinated Entry is a tool designed to ensure that homeless persons and persons at risk of homelessness are matched as quickly as possible with the intervention that will most efficiently and effectively ends their homelessness.  The El Paso COC has designed the Coordinated Entry (CE) system to coordinate and strengthen access to housing for families and individuals who are homeless or at risk of homelessness throughout El Paso County. The CE system institutes consistent and uniform assessment and referral processes to determine and secure the most appropriate response to each individual or family’s immediate and long-term housing needs.

The County of El Paso is the operator of the El Paso CoC’s CE system and provides multiple strategically-located access points to assist those at risk of becoming homeless or experiencing homelessness.  Persons in need of housing receive a full assessment to determine need and priority and are matched and referred to appropriate programs and services. The Coordinated Entry team is accessible at the above-listed access points and also through 2-1-1 Texas Information Referral Hotline.  Messages are returned within 24 hours.  In addition, 2-1-1 provides “warm” referrals during off hours as part of the coordinated entry initiative.